County Line Nissan has built a reputation as a go-to dealership for Nissan buyers in Connecticut. With locations in Middlebury and Torrington, they serve customers looking for new and used Nissan vehicles, trade-ins, financing, and servicing. But how does County Line Nissan truly perform when it comes to customer satisfaction, pricing, and service quality?
In this article, we take an in-depth look at County Line Nissan reviews, including real customer experiences, pros and cons, and what makes this dealership stand out.
About County Line Nissan
County Line Nissan operates two locations in Connecticut:
- County Line Nissan – Middlebury, CT
2191 Straits Turnpike, Middlebury, CT 06762
(203) 758-8221
Website - County Line Nissan North – Torrington, CT
522 Winsted Rd, Torrington, CT 06790
(860) 482-5555
Website
Both dealerships offer new Nissan models, used cars, financing options, and certified service centers. Customers often compare their experiences at these two locations, so let’s dive into what they have to say.
County Line Nissan Middlebury Reviews
The Middlebury location is the flagship dealership and has been serving customers for years. Many buyers appreciate the friendly sales staff, competitive pricing, and efficient financing process. However, like any dealership, it has received mixed reviews.
Pros
- Helpful and Knowledgeable Staff – Many customers mention employees like David, Sal (manager), and Dave (finance manager) as professional and accommodating.
- Fair Trade-In Offers – Several buyers report fair appraisals when trading in their old vehicles.
- Quick and Easy Financing – Customers often highlight how County Line Nissan makes the financing process smooth, with transparent pricing.
- Large Inventory – Buyers appreciate a wide selection of new and certified pre-owned (CPO) Nissans.
Cons
- Pushy Sales Tactics – Some buyers report that sales reps push hard for additional warranties and add-ons.
- Service Delays – A few customers mention longer-than-expected wait times for service appointments.
- Communication Issues – Some complaints revolve around lack of updates regarding car availability or repairs
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Customer Testimonials
- “I bought my Nissan Rogue here, and the process was fantastic! Sal and Dave helped me get the best financing rate. Highly recommend!” – ★★★★★
- “They were great until I signed the papers. After that, it took multiple calls to get updates on my vehicle. Service needs improvement.” – ★★★☆☆
County Line Nissan North (Torrington) Reviews
The Torrington location is a smaller branch but has received praise for its straightforward pricing and lease deals. Customers appreciate fair trade-in values and a no-hassle car-buying experience.
Pros
- Great Leasing Offers – Many customers found excellent lease deals at this location.
- Efficient Process – Reviews mention that paperwork is handled quickly, and financing is explained well.
- Fair Trade-In Pricing – Trade-in offers are competitive compared to other dealerships in the area.
- Good Customer Service – Staff at the Torrington location is described as friendly and attentive.
Cons
- Limited Inventory – Compared to the Middlebury location, there are fewer vehicles available.
- Service Department Complaints – A few reviews mention slow repair turnaround times.
- Inconsistent Pricing on Add-Ons – Some buyers claim they were given different quotes for warranties and extended service plans.
Customer Testimonials
- “The best car-buying experience I’ve ever had! They offered me a great deal on my trade-in and helped me find the perfect Altima.” – ★★★★★
- “Took my car in for service, and they told me it would take a day. It ended up taking a week with no updates!” – ★★☆☆☆
County Line Nissan Service Center Reviews
Both County Line Nissan Middlebury and County Line Nissan North have service centers offering routine maintenance, repairs, and warranty work.
What Customers Like About Their Service Department:
- Certified Nissan Technicians – Customers trust the dealership to handle Nissan-specific repairs.
- Oil Change and Maintenance Deals – Many positive reviews mention affordable service specials.
- Loaner Vehicles Available – Some customers appreciated being offered a loaner car for long repairs.
Common Complaints About Service:
- Long Wait Times – Many customers report delays in scheduling service appointments.
- Pricey Repairs – Some complain that dealership repair costs are higher than independent mechanics.
- Lack of Communication – A common frustration is not being updated on the status of their vehicle.
County Line Nissan Employee Reviews (Glassdoor and Indeed)
Besides customer reviews, employee feedback gives insight into the dealership’s work environment.
What Employees Like:
- Family-Owned Atmosphere – Many employees say the dealership feels like a tight-knit team.
- Supportive Management – Some praise upper management for being involved and helpful.
- Opportunities for Growth – Many report career advancement opportunities within the company.
Employee Complaints:
- High Sales Pressure – Sales associates mention the high-pressure environment of the job.
- Work-Life Balance – Some employees say long hours are required to hit quotas.
Overall, employees seem to enjoy working at County Line Nissan, which often translates into better customer service.
Final Verdict: Is County Line Nissan Worth Visiting?
Overall, County Line Nissan receives mostly positive reviews, with customers praising their staff, competitive pricing, and financing options. However, pushy sales tactics and slow service department communication are common complaints.
County Line Nissan Ratings Summary:
- Sales Experience: ★★★★☆ (4.2/5)
- Trade-In Offers: ★★★★☆ (4.3/5)
- Leasing Deals: ★★★★★ (4.7/5)
- Service Department: ★★★☆☆ (3.5/5)
- Overall Customer Satisfaction: ★★★★☆ (4.1/5)
Who Should Buy from County Line Nissan?
- Shoppers looking for good lease deals on new Nissan models
- Buyers who want helpful financing options
- Those who prefer buying from a family-owned dealership
Who Might Want to Look Elsewhere?
- Customers who dislike aggressive upselling tactics
- Those who want faster service turnaround times
- Buyers looking for non-Nissan vehicles (inventory is limited to mostly Nissans)
Conclusion
County Line Nissan remains one of the top-rated Nissan dealerships in Connecticut, with strong customer loyalty. If you’re in the market for a new or used Nissan, this dealership could be a solid choice. However, as with any dealership, doing your research, negotiating pricing, and reading the fine print on warranties and add-ons is essential.
Would you buy a car from County Line Nissan? Let us know your thoughts in the comments below.
